Shipping Policy for Doublejoydesigns.com

Introduction

Welcome to Doublejoydesigns.com! We are committed to providing you with an exceptional shopping experience, which includes clear and concise information about our shipping policies. Please take a moment to review our Shipping Policy to understand how your orders will be processed and delivered.

1. Order Processing Time

Once your order has been placed on Doublejoydesigns.com, our team will begin processing it within 1-2 business days. Please note that orders are processed on business days only (Monday through Friday, excluding holidays). You will receive a confirmation email once your order has been successfully processed and is ready for shipment.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. The available shipping methods and estimated delivery times will be displayed at checkout based on your location and the items in your cart. Below are our standard shipping options:

  • Standard Shipping: Typically arrives within 5-7 business days after the order has been processed.
  • Expedited Shipping: Typically arrives within 2-3 business days after the order has been processed.
  • Express Shipping: Typically arrives within 1-2 business days after the order has been processed.

Please note that the delivery times mentioned above are estimates and can vary depending on your location, shipping carrier, and unforeseen delays. We do our best to ensure timely delivery, but Doublejoydesigns cannot be held responsible for delays caused by shipping carriers or external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping fees will be displayed at checkout before you confirm your purchase. Occasionally, we may offer free shipping promotions, which will be clearly indicated on our Site.

4. International Shipping

Doublejoydesigns.com is proud to offer international shipping to many countries around the world. Please note the following for international orders:

  • Customs and Duties: International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for more information about potential fees before placing your order.
  • Delivery Times: International shipping delivery times vary depending on the destination country. Typically, international orders arrive within 7-21 business days after processing. However, delays may occur due to customs processing and other factors beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). You can track your order through the link provided in the email or directly on the shipping carrier’s website. Please allow up to 24 hours for the tracking information to update.

6. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or local regulations. These restrictions will be noted on the product page, and affected items may not be eligible for certain shipping methods or destinations. Doublejoydesigns reserves the right to cancel orders that cannot be shipped to the provided address.

7. Lost or Damaged Packages

We strive to ensure that your order arrives safely and on time. If your package is lost or arrives damaged, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct at the time of purchase. Doublejoydesigns is not responsible for orders shipped to an incorrect or outdated address provided by the customer. If you realize that you’ve provided incorrect information, please contact us immediately at [email protected]. We will do our best to assist you, but we cannot guarantee changes can be made once an order has been processed.

9. Contact Information

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:

Our customer service team is here to help and will respond to your inquiries as quickly as possible.