Return & Refund Policy for Doublejoydesigns.com

Introduction

At Doublejoydesigns.com, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return an item. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure that you have a smooth and hassle-free shopping experience with us.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached.
  • Timeframe: You must request a return within 30 days of receiving your order. After 30 days, unfortunately, we cannot offer a refund or exchange.
  • Proof of Purchase: A valid proof of purchase (such as an order confirmation email or receipt) must be provided when requesting a return.

2. Non-Returnable Items

Certain types of items are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Custom-made or personalized products.
  • Intimate or sanitary goods, such as underwear or swimwear.
  • Downloadable software products or digital content.
  • Gift cards.
  • Items that are damaged or missing parts for reasons not due to our error.

Please note that this list is not exhaustive, and some other items may also be non-returnable as indicated on their product page.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Once we receive your return request, we will provide you with detailed instructions on how to return your item. This may include a return authorization number (RMA) and the return address.
  3. Ship Your Return: Pack the item securely and ship it back to us using a trackable shipping service. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund:

  • Approved Refunds: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] with details of the issue, and we will guide you through the exchange process.

6. Return Shipping Costs

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos of the damaged item if possible. We will work with you to resolve the issue promptly, including providing a replacement or a full refund.

8. Cancellations

Orders can only be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled. To cancel an order, please contact us as soon as possible at [email protected]. If the order is already in transit, you will need to follow our return process once the item is delivered.

9. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

Our customer service team is here to assist you with any concerns or questions you may have regarding returns, refunds, or exchanges.